My connection is bust...

I've come to realise just how hooked we are to the Internet these days...

Not so long ago, I was extremely happy with my dial-up connection. Then I moved to Broadband and although the service wasn't all that great, it was still a damned sight faster than dial-up.

Just yesterday morning, my son was on the computer, happily playing some game. The connection was fine. Later in the evening, just before going out for dinner, I tried to gain access to the internet but realised that the PPP light on my modem wasn't working. I called Streamyx - my ISP provider.

As usual, they treated me like a techno-moron, someone that wouldn't have done any troubleshooting on my end before calling in to get help. Of course I had tried everything on my end first and called them only when I figured there was something wrong on their end.

I guess procedure is still procedure though coz the call centre guy said he'd have to reset my connection and then send a new signal down or something like that so please try again after 15 minutes. I didn't have 20 minutes so I tried it again this morning. What do you know - it STILL didnt work.

I called up again and this time they kept me waiting for a good 20 minutes while they tried to troubleshoot before they told me they would have to raise a trouble ticket and let their technical team look at it.

I'm currently posting this using my mobile phone as a modem. While I am amazed that I CAN actually use my mobile phone as a modem, I am not terribly impressed with the connection speed. Its also possible because I have an unlimited data package with my mobile service provider so cost wise, it shouldnt make a difference - I hope anyway!!

Maybe it's also time I thought about changing broadband service providers. Although this thought has crossed my mind before, currently my existing provider is the best there is - in my location anyway. Let's see how quick they fix my problem before I decide...

Maybe it's also time I tried to be less dependent on the Internet as well...