Sunday, 2 August 2009

My connection is bust...

I've come to realise just how hooked we are to the Internet these days...

Not so long ago, I was extremely happy with my dial-up connection. Then I moved to Broadband and although the service wasn't all that great, it was still a damned sight faster than dial-up.

Just yesterday morning, my son was on the computer, happily playing some game. The connection was fine. Later in the evening, just before going out for dinner, I tried to gain access to the internet but realised that the PPP light on my modem wasn't working. I called Streamyx - my ISP provider.

As usual, they treated me like a techno-moron, someone that wouldn't have done any troubleshooting on my end before calling in to get help. Of course I had tried everything on my end first and called them only when I figured there was something wrong on their end.

I guess procedure is still procedure though coz the call centre guy said he'd have to reset my connection and then send a new signal down or something like that so please try again after 15 minutes. I didn't have 20 minutes so I tried it again this morning. What do you know - it STILL didnt work.

I called up again and this time they kept me waiting for a good 20 minutes while they tried to troubleshoot before they told me they would have to raise a trouble ticket and let their technical team look at it.

I'm currently posting this using my mobile phone as a modem. While I am amazed that I CAN actually use my mobile phone as a modem, I am not terribly impressed with the connection speed. Its also possible because I have an unlimited data package with my mobile service provider so cost wise, it shouldnt make a difference - I hope anyway!!

Maybe it's also time I thought about changing broadband service providers. Although this thought has crossed my mind before, currently my existing provider is the best there is - in my location anyway. Let's see how quick they fix my problem before I decide...

Maybe it's also time I tried to be less dependent on the Internet as well...

3 comments:

Ms. Kong Piang: said...

The last time I had a problem, I couldn't get thru their helpline, I went to the TM shop and they told me I should have called the helpline. Then they tried calling the bloody stupid no. and it was also engaged. They are as inefficient as before.

DaviMack said...

Do you have mobile broadband available there? We do, here, but ... well, we save money with a bundled dsl+phone, otherwise we'd just use mobile broadband. You might even be able to buy a pay-as-you-go package for it, so that you've a backup for when things happen like this.

jasmine said...

I feel for you...totally. Over here ISPs are just horrid and internet throttling is allowed.

Sigh...

j

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